How do I log a ticket?
- You can log a ticket by sending an email to performancesupport@learning.net.
How do I view current tickets?
- The Customer Portal allows you to view and update currently opened tickets. It does not allow for ticket creation or updates of closed tickets.
How do I reopen a closed ticket?
- In email, reply to a ticket notification from the closed ticket. This will automatically reopen the ticket. If you don’t have a notification, you can log a new ticket and reference the old one so we can reopen it for you.
Should I reopen a really old ticket if I have a new issue on that original topic?
- If a ticket is older than 1 or 2 weeks, the best practice is to open a new ticket and reference the old one. Include the exact subject line of the old ticket for the best results.
How do I view my tickets?
- Log into https://support.learning.net/ and click on the option to go to the Customer Portal.
How do I see tickets from my organization?
- In the Customer Portal you can select Organization tickets from the View dropdown menu.
How do I get access to the Customer Portal if I didn’t get an email?
- Email performancesupport@learning.net and ask us to send you a new invite to the Customer Portal